Frequently Asked Questions



How do I set up a safe deposit box?
A safe deposit box can be set up online or directly at the 24SAFE branch, upon presentation of identifying documents. Czech citizens thus must present a valid identity card, and foreign residents a valid passport. It is also necessary to own a mobile phone, state your email address and pay the rent on site, either in cash or by credit card.

How much is the rental of safe deposit boxes?
Prices per month are based on the size of the rented safe deposit box and the period for which you rent the safe deposit box. The smallest boxes are available starting at CZK 390 / month, detailed information can be found in the price list here.

Is the safe air-conditioned?
In the vault, where the safe deposit boxes are kept, a constant room temperature is maintained, i.e.. 23-27 ° C.

What if I lose the card and keys?
Contact customer service either by phone at +420 222 866 866, e-mail, or through an authorized request from your account on the 24SAFE website.

Who has access to my safe deposit box?
You alone have access to your safe deposit box, or also those whose access to the safe deposit box is authorized by you. Each handler of the safe deposit box must be registered in the system of 24SAFE.

Can someone besides myself personally pick up stored items?
Yes. At the branch, you can specify any number of joint holders, who can access your safe deposit box. Each holder must be registered in the system of 24SAFE. Based on registration the joint holder will receive their own card, but can only obtain the key to the safe deposit box from the owner of the safe deposit box.

It is possible to get an overview of which of the authorized holders accessed the safe deposit box and when?
Yes. There is an SMS monitoring service, that will inform you about any access to the safe deposit box immediately through text messages.

What are the opening hours?
24SAFE has nonstop service. Access to safe deposit boxes is possible 24 hours a day, 7 days a week, regardless of holidays. Operating hours of the administrative section are the same.

Are the store items insured in some way?
All items stored in the safe deposit boxes are insured. More information about insurance and insurance options can be found here.

Can I set up a safe deposit box even if I am not yet 18 years old?
The establishment of a safe deposit box is subject to full legal capacity, therefore, prior to your 18th birthday, a safe deposit box can be set up only if you have been legally empowered.

It is possible to park near the 24SAFE building?
Yes, there are three parking spaces in front of the entrance to the 24SAFE building. It is also possible to park in the underground car parks of the Palladium, Kotva and Marriot Hotel.

How long does issue of stored items take?
Dispensing box is quick, including security procedure takes an average of five minutes.

Do I need to identify myself at the entrance to the building somehow?
No, however, access to safe deposit boxes is only possible with your access card.

Is access somehow limited by the number of accesses per day?
The number of visits to the safe deposit box is not limited.

I have physical limitations. It is building wheelchair accessible?
Yes, the 24SAFE building is wheelchair accessible, including the issue terminal. The requirement for wheelchair access, however, for technical reasons must be reported at the time of registration or renting. Simultaneously, you can contact our staff who will be happy to help you at any time.

What can I and can't I store in the safe deposit box?
Practically anything can be stored in the safe deposit box, to a limit of 25 kg, which is contrary operating conditions. Operating conditions prohibit the storage of weapons, ammunition, chemicals, explosives, flammable or otherwise dangerous objects, as well as perishable items (eg. Food) and objects whose storing in a safe deposit box would be contrary to generally binding regulations.

Can I access my box during a power outage?
Yes, the entire safe deposit box access system and all other operating and safety controls are connected to backup generators with an unlimited time of operation. If a blackout occurs, you will not notice. 

Do I have a greater degree of security in a bank?
Banks’ legal guarantees are the same as those of non-banking institutions renting safe deposit boxes.

Who can find out whether I have a box at 24SAFE and how?
Only persons you inform accordingly. Unlike banks, 24SAFE is not duty-bound to notify the Czech National Bank (“CNB”). CNB may demand from banks requisite data, including information about owners of accounts and safe deposit boxes. 24SAFE does not have this obligation and is totally anonymous in this respect.

Can one access the content of my box without using my personal card, PIN and key?
Your box can only be called to the dispensing point by means of your personal chip card and PIN. Your box cannot be called with any other card or any other way. If a servicing intervention is needed, it is necessary to enter a safe chamber. The access is subject to a stringent security protocol. Owing to technical and security measures, only a sufficient number of persons can enter the safe. The entire process is supervised by a camera system, security guards, and a notary public.

What is a vault?
The vault is certified according to ČSN EN 1143-1:2013 and ISO/IEC 17067:2014, security grade 10 CD, including safe doors meeting the same standards. The vault contains the safe deposit boxes and a robotic control system.

In what circumstances is the vault opened?
The vault is opened in the event of a servicing intervention. It is done by a trained technician from the company GUNNEBO in the presence of 24SAFE authorized persons and supervised by a notary public.

What is a servicing intervention?
An intervention for the purposes of a regular inspection of the robots (similar to the servicing of your car) or an emergency servicing intervention for repairing defective equipment.

How safe are the 24SAFE vaults?
We reject all compromise in the area of security. 24SAFE vaults meet the standards of security grade 10 at the level of security of central bank safes. Physical security is supplemented by a 24/7 monitoring and warning system and a security agency personnel are always present. The automated system always keeps the vault doors closed and every service entry is subject to notarial supervision. Our vaults are the only waterproof vaults in the Czech Republic and an autonomous fire alarm system is installed in them. The vault protection system comprises other elements which cannot be made public for security reasons.